Refund/Cancellation Policy

Transpo Assist Refund and Cancellation Policy

At Transpo Assist, we strive to provide exceptional service to our customers. If you are not completely satisfied with your membership, you may request a refund within 14 days of your initial enrollment. Please review the details of our refund policy below:

1. Eligibility for Refund:

  •  Refunds are only available for memberships canceled within 14 days of the initial enrollment date.
  • To be eligible for a refund, you must not have utilized any of our services (e.g., towing, hotel booking, truck and trailer repair, cross-docking) during this period.

2. How to Request a Refund:

  • To request a refund, please send an email to info@transpoassist.com
  • Include your membership details and the reason for the cancellation in your email.
  • Our team will review your request and confirm the cancellation.

3. Refund Processing:

    • Once your request is approved, refunds will be processed within 7-10 business days.

    • Refunds will be issued to the original method of payment used during the enrollment.

4. Changes to the Refund Policy:

    • Transpo Assist reserves the right to modify or update this refund policy at any time. Any changes will be communicated to members in a timely manner.

Transpo Assist Cancellation Policy

At Transpo Assist, we understand that circumstances may change, and you may need to cancel your service. Please review our cancellation policy below:

Cancellation Terms:

    • Cancellation Period: Subscribers can request the cancellation of a service within 14 days of the service agreement.

    • Promotional Discounts: Services offered with promotional discounts cannot be canceled. These are limited edition offers and are non-refundable.

How to Request a Cancellation:

      • Required Information: Please include your membership details (name, legal name of the business, and contact information) and the reason for cancellation in your email.

Processing Time:

      • Once your cancellation request is received, our team will process it within 7-10 business days.

      • You will receive a confirmation email once your cancellation has been processed.

We value your business and are committed to providing exceptional service. If you have any questions or concerns about our cancellation policy, please contact us at info@transpoassist.com

Thank you for choosing Transpo Assist.